Privacy policy
Last Updated: November 12, 2026
At Quilltiva, operated by XMJSCEN LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or communicate with us.
Our privacy practices are designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws in the regions where we operate.
1. Information We Collect
We may collect the following categories of personal information:
Personal and Contact Information
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Full name
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Email address
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Billing address
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Shipping address
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Telephone number, if provided
Order Information
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Products purchased
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Order numbers
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Transaction details
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Order history
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Refunds, returns, and customer service records
Payment Information
Payments are processed through the payment providers available at checkout. We may receive payment confirmations, transaction references, payment status, and limited payment-related information. Full payment card details are generally handled by the relevant payment processor rather than stored directly by us.
Technical and Device Information
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IP address
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Browser type and device information
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Operating system
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Website usage information
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Pages viewed and interactions with our website
Communication Information
When you contact our customer support team, we may collect your email correspondence, questions, and any information you voluntarily provide.
2. How We Use Your Information
We use personal information for the following purposes:
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To process and fulfill orders.
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To arrange shipping and delivery.
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To process payments, refunds, and returns.
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To provide customer support.
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To communicate order confirmations and shipping updates.
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To maintain and improve our website and shopping experience.
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To analyze website performance and customer interactions.
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To prevent fraud, unauthorized transactions, and security incidents.
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To comply with applicable legal, tax, and accounting requirements.
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To send marketing communications where permitted by law and, where required, with your consent.
3. Payments and Order Processing
When you place an order, your information is processed to complete the transaction and fulfill your purchase.
Payment information is handled by the payment service provider selected during checkout. These providers process payment transactions according to their own privacy policies and security practices.
We may receive relevant transaction information to confirm payments, manage orders, issue refunds, and prevent fraudulent activity.
4. Shipping and Delivery
To deliver your purchases, we may share necessary information with shipping companies, delivery partners, fulfillment providers, and logistics service providers.
This information may include:
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Recipient's name
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Shipping address
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Contact telephone number
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Order and delivery details
These parties use the information as necessary to provide shipping and delivery services.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to support website functionality and improve your shopping experience.
These technologies may be used for:
Essential Cookies
Necessary for website operation, shopping cart functionality, checkout, security, and other essential services.
Analytics Cookies
May help us understand website traffic, visitor behavior, and website performance.
Marketing and Advertising Technologies
Where configured, these technologies may help measure advertising performance, understand campaign effectiveness, and provide relevant advertisements.
Non-essential cookies and tracking technologies will be subject to applicable consent requirements. You can manage your cookie preferences through the cookie settings available on our website, where provided.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Advertising and Analytics
We may use third-party analytics and advertising services to understand website performance and evaluate marketing campaigns.
Depending on the services and integrations actually configured on our website, these providers may collect information such as:
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Website visits and browsing activity
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Device and browser information
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IP address
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Interactions with advertisements
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Purchase and conversion events
Such services may include analytics platforms, advertising networks, and marketing measurement tools.
The specific providers and tracking technologies used may change as our website and marketing services develop. Their processing is subject to applicable consent requirements and privacy settings.
Where required by applicable law, you may opt out of certain targeted advertising or data sharing activities.
7. How We Share Your Information
We may share personal information with the following categories of third parties when necessary:
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Shopify: Our ecommerce platform provider, which supports website hosting, checkout, order management, and related services.
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Payment Providers: To securely process payments, refunds, and transactions.
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Shipping and Logistics Providers: To arrange and complete deliveries.
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Analytics and Advertising Providers: Where applicable, to measure website performance and advertising effectiveness.
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Customer Support and Communication Providers: To help us respond to inquiries and manage customer communications.
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Professional and Legal Advisers: Where necessary for legal, accounting, compliance, or business purposes.
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Government and Regulatory Authorities: Where disclosure is required by law or necessary to protect our legal rights.
We do not authorize third parties to use personal information for purposes unrelated to the services they provide, except where otherwise permitted or required by applicable law.
8. International Data Transfers
As we serve customers in different countries, personal information may be processed or transferred across international borders.
Where personal information is transferred outside the United Kingdom or another jurisdiction with applicable transfer restrictions, we will use appropriate legal safeguards where required, such as adequacy regulations or approved contractual safeguards.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include access controls, secure service providers, and appropriate safeguards for information processing.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods depend on the type of information and the reasons for processing, including:
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Order and transaction records: retained as necessary for business, tax, accounting, and legal obligations.
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Customer support records: retained as necessary to handle inquiries and maintain relevant records.
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Marketing information: retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed.
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Technical and analytics information: retained according to the applicable platform, service, and configuration settings.
When personal information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal obligations.
11. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information.
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Request restriction of certain processing activities.
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Object to certain types of processing.
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Request a copy of your information in a portable format, where applicable.
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Withdraw consent where processing is based on consent.
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Opt out of certain marketing communications.
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Opt out of certain data sharing or targeted advertising activities where applicable.
For individuals covered by UK GDPR, you may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
For residents of US states with applicable privacy laws, additional rights may include the right to opt out of certain sales, sharing, or targeted advertising practices.
To exercise your privacy rights, contact:
We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.
12. Marketing Communications
If you subscribe to our marketing communications, we may send you updates, promotional offers, and information about our products.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.
Unsubscribing from promotional communications will not affect essential transactional emails, such as order confirmations and shipping notifications.
13. Children's Privacy
Our website and products are not knowingly intended to collect personal information directly from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
XMJSCEN LIMITED
Trading Name: Quilltiva
Email: support@quilltiva.com
Address:
INITIAL BUSINESS CENTRE
UNIT 7 WILSONS BUSINESS PARK
MANCHESTER, UNITED KINGDOM
M40 8WN
Thank you for trusting Quilltiva.