Shipping Policy

At Quilltiva, we aim to ensure that every order is carefully prepared and delivered to our customers as smoothly as possible. Please review our shipping information before placing an order.

1. Order Processing Time

Orders are generally prepared for shipment within 48 hours after payment confirmation.

Please note that processing may take longer during weekends, public holidays, or periods of high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details when available.

2. Estimated Delivery Time

Our estimated delivery times are as follows:

  • Standard Delivery: 7–15 calendar days after dispatch.

  • Remote Areas: 20–30 calendar days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination and shipping conditions.

3. Shipping Delays

Although we work with shipping partners to deliver orders promptly, certain circumstances may affect delivery schedules, including:

  • Peak shopping seasons and increased shipping volumes.

  • Severe weather conditions or unexpected transportation disruptions.

  • Customs inspections and clearance procedures.

  • Flight schedules and international transportation delays.

  • Local postal services and last-mile delivery arrangements.

We appreciate your patience and understanding when delays occur beyond our reasonable control.

4. Order Tracking

Once your order has been shipped, tracking information will be sent to your registered email address when provided by the shipping carrier.

Please allow some time for tracking information to become available in the carrier's system after dispatch.

If your tracking information has not updated for an extended period, please contact us at support@quilltiva.com for assistance.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@quilltiva.com.

We will do our best to assist with corrections before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

6. Customs Duties and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs clearance procedures may also affect the estimated delivery time.

7. Lost, Missing, or Damaged Packages

If your package appears to be lost, marked as delivered but not received, or arrives damaged, please contact our customer support team at support@quilltiva.com.

When reporting a damaged package, please provide your order number and clear photographs of the damaged item and packaging where possible.

We will review the circumstances, coordinate with the shipping carrier when necessary, and work toward an appropriate resolution in accordance with applicable consumer protection laws.

8. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

The shipping charges shown during checkout will apply to your order unless otherwise stated.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

Brand: Quilltiva
Company: XMJSCEN LIMITED
Email: support@quilltiva.com
Address: INITIAL BUSINESS CENTRE UNIT7WILSONS BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN
Website: https://quilltiva.com

Thank you for shopping with Quilltiva!