Terms of Service

OVERVIEW

This website is operated by Quilltiva. Throughout the site, the terms "we", "us" and "our" refer to Quilltiva, operated by XMJSCEN LIMITED.

Quilltiva offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of these Terms of Service and the policies referenced herein.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this page or available through hyperlinks.

These Terms apply to all users of the website, including visitors, customers and other contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not access the website or use our services.

Any new features or tools added to our online store will also be subject to these Terms of Service.

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting revisions on our website.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have the necessary consent to allow any minor dependents under your care to use this website.

You may not use our products or services for any illegal or unauthorized purpose.

You must not violate any applicable laws when using our website, including intellectual property and copyright laws.

You must not transmit viruses, malicious software, worms or any code designed to damage or interfere with the operation of our website.

A violation of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, unlawful activity, security risks or violations of these Terms.

You understand that information you submit through our website, excluding sensitive payment information, may be transferred across different networks and adapted to technical requirements of connected devices or systems.

Payment information is handled through secure payment processing systems provided by relevant payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of our website or services without our prior written permission, except where permitted by law.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these provisions.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate, complete and up to date.

However, occasional errors, omissions or outdated information may occur, including in product descriptions, prices, promotions and availability.

The information on this website is provided for general informational purposes and should not be treated as a substitute for specific advice where appropriate.

We reserve the right to correct errors and update website content when necessary.

Nothing in this section affects your statutory rights where information provided about a product or service is inaccurate or misleading.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are displayed on the relevant product pages and at checkout.

We reserve the right to change product prices, modify website features or discontinue services when necessary.

Price changes will not affect orders that have already been accepted, except where a correction is necessary due to an obvious error and subject to applicable law.

We will not be responsible for changes or interruptions to website services to the extent permitted by applicable law.

SECTION 5 - PRODUCTS OR SERVICES

Quilltiva offers paper quilling craft supplies, creative tools, handmade items, decorative products and related accessories.

Certain products may be available exclusively online and may have limited quantities.

Product descriptions, photographs, specifications and prices are provided to help customers make informed purchasing decisions.

We make reasonable efforts to display product colors and details accurately. However, actual colors may vary slightly depending on screen settings, lighting conditions and display devices.

Handmade products may have minor variations in appearance due to their individual production characteristics.

We reserve the right to limit product quantities, discontinue products or restrict sales where reasonably necessary.

All product availability and offers are subject to applicable laws.

Nothing in this section excludes your statutory rights regarding faulty, damaged or misdescribed products.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where there are legitimate reasons, including suspected fraudulent transactions, unauthorized payments, stock availability issues or incorrect pricing.

We may limit or cancel quantities purchased per customer, household or order where necessary to prevent fraud, misuse or unauthorized resale.

If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact information provided when the order was placed.

You agree to provide current, complete and accurate billing, payment and account information for all purchases made through our store.

You agree to update your information when necessary so that we can process transactions and contact you regarding your orders.

If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

For additional information, please review our Return & Refund Policy.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we do not own or directly control.

Such tools may be provided by independent service providers and may be subject to their own terms and conditions.

Your use of optional third-party tools is subject to the applicable provider's terms and policies.

We may introduce additional features or services through our website in the future. Any such features will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or resources.

These links are provided for convenience and informational purposes.

We do not control the content, policies or operations of independent third-party websites.

Customers should review the relevant terms and privacy policies before using third-party services or completing transactions on external websites.

Any concerns regarding products or services provided directly by third parties should be addressed to the relevant provider.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit comments, suggestions, feedback, reviews or other materials to us, you agree that the information does not violate the rights of any third party or applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, threatening, discriminatory or harmful.

You must not submit viruses or other malicious code through our website.

We may review, moderate or remove content that violates these Terms or applicable laws.

By submitting feedback or suggestions, you grant us permission to use that material for purposes related to improving our products and services, displaying customer feedback or operating our business, subject to applicable privacy and intellectual property laws.

We will not claim ownership of your original intellectual property merely because you submit feedback to us.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through our online store is governed by our Privacy Policy.

We collect and process personal information as necessary to manage orders, process payments, arrange deliveries, provide customer support and meet applicable legal obligations.

Please review our Privacy Policy for further details about how your personal information is handled.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or product availability.

We reserve the right to correct such errors and update information where necessary.

If an error materially affects an order, we may contact the customer to explain the issue and discuss an appropriate resolution.

Where an order is cancelled because of an error, any payment already collected will be refunded as required by applicable law.

Nothing in this section allows us to disregard consumer rights or contractual obligations.

SECTION 12 - PROHIBITED USES

You are prohibited from using our website or its content:

  • For any unlawful purpose or activity.

  • To violate applicable laws or regulations.

  • To infringe our intellectual property rights or the rights of others.

  • To submit false, misleading or fraudulent information.

  • To upload or transmit viruses, malware or harmful code.

  • To collect or misuse the personal information of other users.

  • To engage in spam, phishing or other deceptive activities.

  • To interfere with the security or proper functioning of our website.

  • To attempt unauthorized access to our systems or services.

  • To reproduce or commercially exploit our website content without authorization.

We reserve the right to suspend or restrict access where there is reasonable evidence of prohibited activity.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain our website and provide products and services in accordance with applicable laws.

We do not guarantee that website access will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, we are not responsible for indirect losses that were not reasonably foreseeable.

Our products remain subject to applicable statutory quality, safety, description and consumer protection requirements.

Nothing in this section limits your legal rights as a consumer.

SECTION 14 - INDEMNIFICATION

You agree not to use our website in a way that unlawfully infringes the rights of others or causes damage through fraudulent or malicious activity.

Where permitted by applicable law, you may be responsible for losses and reasonable costs directly resulting from your unlawful conduct or material breach of these Terms.

Nothing in this section requires you to indemnify us for losses caused by our own breach of contract, negligence or unlawful conduct.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be treated as separate from the remaining provisions.

The validity and enforceability of the remaining provisions will not be affected.

SECTION 16 - TERMINATION

These Terms remain effective while you use our website or services.

You may stop using our website at any time.

We may suspend or terminate access to our services where there are reasonable grounds, including fraudulent activity, security concerns or material violations of these Terms.

Termination will not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain effective to the extent permitted by law.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with the policies published on our website, constitute the agreement governing your use of our website and services.

They replace any previous versions of these Terms relating to the same subject matter.

If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom, subject to applicable mandatory consumer protection laws.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents consumers from exercising their statutory rights or bringing proceedings before a court or authority with appropriate jurisdiction.

Nothing in this section excludes or restricts any consumer rights that cannot legally be excluded or limited.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by publishing revisions on our website.

Any updates will take effect from the date they are published, unless otherwise stated or required by law.

Your continued use of our website following publication of revised Terms constitutes acceptance of the updated provisions, to the extent permitted by applicable law.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the following contact details:

Quilltiva

Company: XMJSCEN LIMITED

Email: support@quilltiva.com

Website: https://quilltiva.com

Registered Address: INITIAL BUSINESS CENTRE UNIT7WILSONS BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN

Thank you for visiting Quilltiva.